50+ Customer Service KPIs & Metrics Massive List Another might have a nearly perfect resolution rate, but spends too long on individual calls, giving low-ticket customers white-glove service. At a glance, they can tell you if you’re bleeding cash, losing new customers to churn, and keeping customers waiting when they reach out for support. Inversely, […]
Category Archives: AI News
12 help desk metrics to measure support performance For the most part, compounded metrics can give you a quick overview of the state of your customer support experience. But if you want finer data points that can help you identify patterns and issues better, you’ll need to filter your call center metrics by channel, date, […]
11 Customer Service & Support Metrics You Must Track You can review chat logs or use an AI to measure the quality of written communication automatically. How many tickets are created only to be discarded due to the lack of a reason for them to exist. How many incidents were reported when a known issue […]
Regal claims its customer service chatbots are better than most Understanding the different types of ML can help you choose the best method for the goal you want to accomplish with AI. Similarly, deep learning is a subfield of machine learning focusing on neural networks that mimic how the human brain processes information. These networks […]
AWS, Google, Microsoft Battle Over $76B Q1 Cloud Market Share “We are forecasting that it will double in size over the next four years,” Dinsdale said. In Garman’s case, he was sharing advice rather than issuing a dire warning that developers will go extinct because of AI. His tone was optimistic, suggesting more creative opportunities […]
How to name your chatbot for maximum business impact The hardest part of your chatbot journey need not be building your chatbot. Naming your chatbot can be tricky too when you are starting out. However, with a little bit of inspiration and a lot of brainstorming, you can come up with interesting bot names in […]
365+ Best Chatbot Names & Top Tips to Create Your Own 2024 It’s crucial to be transparent with your visitors and let them know upfront that they are interacting with a chatbot, not a live chat operator. Each of these names reflects not only a character but the function the bot is supposed to serve. […]
200+ Industry-based Catchy Chatbot Names & How to Name It YouChat’s user interface is reminiscent of a Google Search results page. The difference is there’s a tab for AI chat in addition to the traditional video, news, and image search tabs. A new feature, Discover, rounds up popular searches into one short, snappy article. This […]